Alec's Collision & Custom Privacy Policy
At Alec's Collision & Custom, located at 12010 N. Florida Ave, Dunnellon, FL 34434, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained from visitors to our online platform and clients utilizing our services, which include full-service automotive collision repair, customization, and general maintenance.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information you voluntarily provide to us when you request a free estimate, schedule a service, inquire about insurance claims, or communicate with us. This may include your name, address, phone number, email address, and vehicle identification number (VIN).
- Vehicle Information: Details about your vehicle necessary for repair and customization services, such as make, model, year, license plate number, and damage specifics.
- Financial Information: While we primarily process payments for services in person, if you provide details related to insurance claims, we may collect relevant policy information to assist in that process. We do not store credit card details or other sensitive financial information on our online platform.
- Technical Data and Usage Information: When you visit our online platform, we may automatically collect certain information about your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our service is used and improve its functionality.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide the automotive collision repair, customization, and maintenance services you request.
- To process free estimates, schedule appointments, and manage service requests.
- To communicate with you regarding your vehicle's status, service updates, and inquiries.
- To assist you with insurance claims processes and communicate with insurance providers on your behalf.
- To improve our online platform, services, and customer experience.
- To comply with legal obligations and respond to lawful requests from public authorities.
Disclosure of Your Information
We may share your information in the following situations:
- With Your Consent: We will share your personal information with third parties when we have your explicit consent to do so.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as IT support, website hosting, or payment processing. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Insurance Companies: When assisting with insurance claims, we will share necessary vehicle and damage information with your insurance provider.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you submit or access your personal information. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect on our online platform. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Alec's Collision & Custom
- 12010 N. Florida Ave
- Dunnellon, FL 34434